Shipping and Returns
By Jessica Leonard offer shipping to Australian residents only.
Tracked shipping is offered at a flat rate of $10 on all orders.
Once your order has been shipped you will receive a tracking number.
Unfortunately due to health and hygiene we are unable to accept returns unless the item is faulty.
To start a return on a faulty product, you can contact us at hellojessicaleonard@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hellojessicaleonard@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.